
Listserv Frequently Asked Questions
General Questions
- What is a "Listserv"?
- OK - then what is a "Mailing List"?
- Do I really need a Mailing List?
User (Subscriber) Questions
- How do I join a Mailing List?
- How do I quit a Mailing List?
- How do I send messages to a Mailing List?
- Why don't I see messages I send to a Mailing List?
- What are Subscriber Options and how do I change mine?
- Why do I need a password?
- How can I get more information about Mailing Lists?
- How can I see old messages?
- What about privacy of my messages?
List Owner Questions
- How do I set up a Mailing List?
- What's involved in "owning" a Mailing List?
- How do I configure my Mailing List?
- What are the Keywords for a Mailing List?
- How do I let people know about my Mailing List?
- How can I learn more about owning a Mailing List?
General Question
What is a "Listserv"?
The term "Listserv" is usually used as a synonym for "Mailing
List" although it is actually the software that allows a computer to
create and manage Mailing Lists.
LISTSERV® is actually a
registered trademark licensed to L-Soft
International, Inc. and is the Mailing List software in use at VCU.
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OK - then what is a "Mailing List"?
A Mailing List is a list of people's names and e-mail addresses that is used
to send certain messages or announcements to many people at once. These
people are expected to have a common interest which is served by the Mailing
List. Each list is managed by a "List Owner" who sets policies as
to who can join (subscribe to) the list, who can send messages (post) to the
list, whether the messages are moderated, and the general theme of discussion
for the list.
At VCU, Mailing Lists are used by organizations, departments, and instructors
with their individual classes. While some lists are used just for making
announcements, most of them are discussion lists where various topics are
covered pertaining to the general "theme" of the list.
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Do I really need a Mailing List?
If you are simply sending messages to a group of people - even on a daily
basis - you do not necessarily need a Mailing List. This kind of
"bulk" mailing can be better handled by creating an e-mail
"alias" which contains all the e-mail addresses. (Note: In
Eudora this is called a "nickname" and in Pine, an "Address
Book entry.")
However, if several people are going to be sending to this same group of
people (like a discussion group) or you want to allow individuals to decide
whether or not they want to receive your messages, then you might want to
consider creating a Mailing List.
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User (Subscriber) Questions
How do I join a Mailing List?
To join a VCU Mailing List, you must "Subscribe" to it (Note:
Owners must subscribe to their mailing lists in order to receive postings
from it). This is done by sending e-mail to
"listserv@lists.vcu.edu" with a single line in the body of the
message saying:
SUBSCRIBE listname your-name
where listname is the name of the mailing list,
and your-name is your full name as you want
it to appear to the other list members. (NOTE: When you send e-mail to
"listserv@lists.vcu.edu" do not include any signature lines
in your message as this will result in error messages being returned to you
and may eventually cause you to be "disconnected" from the listserv
system.)
An alternative way of subscribing to VCU Mailing Lists is to use the
Listserv Commands Web script developed by OIT.
After you have submitted your subscription, you will receive a message either
rejecting your subscription (some lists are restricted - contact the owner),
asking you to confirm your request, or stating that your subscription has
been entered and giving you information on how to use the Mailing List
system. You should keep this last message since it also tells you how to
leave the list.
After your subscription has been accepted, you may want to review and change
your Subscriber Options which control how you interface
with the Mailing List.
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How do I quit a Mailing List?You quit (signoff or un-subscribe) a Mailing List by sending a message to
"listserv@lists.vcu.edu" with a line in the message body saying:
SIGNOFF listname
where listname is the name of the Mailing List. This message must
be sent from the same e-mail address you used in subscribing to the list.
You can also use the Listserv Command Web script
to signoff a Mailing List.
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How do I send messages to a Mailing List?To send (post) a message to a VCU Mailing List, simply send an e-mail message
to "listname@lists.vcu.edu" where listname is the
name of the Mailing List. (Note: You may see a different host name in
the e-mail address when you receive messages from the Mailing List. You
still should use "lists.vcu.edu" when you send messages to
guarantee they will be posted properly.)
If the Mailing List owner has restricted posting to members of the list, you
must send your posting from the same e-mail address you used in subscribing
to the list.
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Why don't I see messages I send to a Mailing List?All Mailing Lists are set up with "default"
Subscriber Options - one of which is that subscribers to a
Mailing List do not receive copies of their own postings. Please read
the next answer to see how to change this.
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What are Subscriber Options and how do I change mine?Subscriber Options are flags in your subscription record that are set to
control your interface with the Mailing List. The options, which can be
reviewed by a "Query" command are "set" if just the
option name is shown or "un-set" (turned off) if the option name is
preceded with "NO" (e.g. ACK or NOACK). The options used at VCU are:
| ACK | Receive a brief message acknowledging your posting. |
| REPRO | Receive a copy of your own posting. |
| MAIL | Receive postings from the list. If you are going to be
unable to read your e-mail for a while and are concerned about the number of
messages you will have to read later, you can turn this option off to stop
receipt of messages without signing off from the list. Remember to turn it
back on when you want to receive messages again. |
| DIGEST | If the list owner has enabled digests, you can set this
option to receive only one message for the digest period (usually each day)
that contains all of the messages sent that day rather than receiving each
individual message. You must have MAIL set for this option to
work. |
| INDEX | If the list owner has established an "archive"
(notebook) and has enabled digests, you can set this option to receive
a list of messages posted for the digest cycle rather than the individual
messages. This can be used in place of the NOMAIL option if you are not able
to read your e-mail for a while. Its advantage is that you at least know the
subjects of messages posted during that period and can retrieve the ones of
interest. |
The easiest way to review and change your options is to use the
Listserv Command Web script provided by OIT.
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Why do I need a password?A normal subscriber to a Mailing List does not need a password unless s/he
wants to change subscription options and the list has been configured by the
owner with the maximum security level.
A Mailing List owner needs a password in order to change the way the list is
configured and for a few other little used procedures.
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How can I get more information about Mailing Lists?The OIT Listserv Commands Web script has a section
on obtaining information. This information is sent to you by e-mail and some
of the documents are quite large.
L-Soft International also has
documentation available
via the Web for either downloading or on-line reading.
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How can I see old messages?Mailing Lists distribute their messages by e-mail with the storage of those
messages occurring in your mailbox. If you turn off receipt of messages or
delete messages from your mailbox, there is normally no way of retrieving
them. However - some Mailing Lists are configured to
"archive" all messages sent to them. In this case there are
methods of retrieving messages you either have never received or have
deleted.
The normal way of retrieving messages from the archive is to send commands to
the listserv. At this point these commands are not included in the OIT
Listserv Commands Web script and their format is beyond the scope of this
document. You should refer to the documentation described
above for details.
Some Mailing Lists have also created a
Web Interface to their archives,
allowing you to search for and view documents on-line.
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What about privacy of my messages?To put it simply, do not expect your postings to a Mailing List to be
private! If you are posting to an "open" list, you have no
control over who belongs to the list and, therefore, receives your posting.
Even with a "restricted" list you have no control over what other
members of the list do with your posting after they receive it. Finally, if
the list has established a Web-accessible archive, everyone on the Internet
can search for and review your posting.
One other thing. When you post to a Mailing List you become, in the eyes of
the law, a "publisher" and therefore fall under control of all the
laws which cover publishing (copyright, libel, pornography/obscenity, etc.).
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List Owner QuestionsHow do I set up a Mailing List?A Mailing List at VCU must support a valid
"University-related" activity. It may not be used for any illegal
activities or for any non University-approved commercial activities.
Faculty and staff may request the creation of a Mailing List by completing
and submitting the
Mailing List Request Form.
Student organizations must follow the procedures set up by Student Affairs on
their Web page
Electronic
Communications Guidelines for Student Organizations in order to request a
Mailing List for their organization.
Mailing Lists for
professional organizations or other non-University groups must be requested
by the head of the requesting department and will be submitted to the
Vice Provost,
Academic Technology, for approval.
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What's involved in "owning" a Mailing List?For most Mailing Lists there is very little activity involved in being an
owner once the initial setup of the list is accomplished. You will normally
receive additional e-mail pertaining to the operation of the list but most of
the messages do not require a response.
However, if you decide to restrict subscriptions to the list and/or decide to
moderate the list, there will be extra work involved. Restricting
subscriptions will mean that you either have to approve (via e-mail) all
subscriptions to the list or, at the highest level of restriction, will
actually have to subscribe and sign-off individual users by means of listserv
commands. If the list is "moderated", either you as the owner or
whoever you designate as "Editor" or "Moderator(s)" will
have to approve (via e-mail) each message sent to the list.
There can also be additional duties involved in saving files, creating
welcome and farewell screens, etc., depending on how sophisticated you want
your list to be.
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How do I configure my Mailing List?When your Mailing List has been approved, you will be given the URL for a Web
form to fill out that will provide the initial configuration for your list.
This configuration uses basic Keywords. Later, if you want to change
some of the original configuration Keywords or add some more advanced
Keywords, you will have to "GET" the list "header" via
e-mail, make the appropriate changes and e-mail it back to the listserv
(you will need a "personal password" to do this).
The easiest way to GET your list header is to use the
Listserv Commands Web Script provided by OIT.
Remember - when you GET your list header, you "lock" your
Mailing List, preventing people from subscribing, until you either PUT your
list header back or UNLOCK the list.
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What are the Keywords for a Mailing List?The list and values of Keywords goes beyond the scope of this FAQ. There
is a separate document describing them or refer
to the Mailing List Owner's documentation.
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How do I let people know about my Mailing List?A Mailing List is usually aimed at a specific group of people - an
organization, department, class, etc. If you know who this group is, you can
let them know about the list at a meeting, via e-mail, on the telephone, or
by any other means of communication. If the group has a Web page, you can
advertise the list there and also provide a means for subscribing to the
list using our Mailing
List Subscription script.
Finally, if you designate your list as "World-Wide"
(Confidential= No), it will be included in
CataList, the official
catalog of LISTSERV lists. Note: this is not recommended for classes,
University Departments, or local organizations.
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How can I learn more about owning a Mailing List?The OIT Listserv Commands Web script has a section
on obtaining information. This information is sent to you by e-mail and some
of the documents are quite large.
L-Soft International also has a
"Quick
Start" and a
full Mailing List
Owner's Manual available via the Web for either downloading or on-line reading.
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