Ombudsman Availability:

If you are unable to resolve a dispute with VCU concerning the terms of your student loan, you may contact the Department of Education Ombudsman via the internet at http://ombudsman.ed.gov or by telephone toll-free at 877-557-2575, or by mail at the following address:

                Office of the Ombudsman
                Student Financial Assistance
                U.S. Department of Education
                Rm. 3012, ROB #3
                7th and D Streets, SW
                Washington, DC 20202