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Virginia Commonwealth University |
Division of Student Affairs and
Enrollment Services
Enrollment Services | Student Accounting Department
| stuacctg@vcu.edu |
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Virginia Commonwealth University |
Division of Student Affairs and
Enrollment Services
Enrollment Services | Student Accounting Department
| stuacctg@vcu.edu |
Last updated:
06/29/2005
When can I
expect to receive a bill?
Bills are printed approximately two to three weeks prior to the semester's payment deadlines, and are based on the most current enrollment records. You should receive a bill no later than two weeks prior to the payment deadlines. If you have not received a bill, you should call the Student Accounting Department at (804) 828-2228. You may also access your student bill through the "Make a Payment" option in eServices. Email notifications of new billing statements are also sent to students and authorized payers when the bills are issued.
Registration changes can affect a student's balance. If registration activity occurs after the initial billing date, please view your account balance through eServices. Since registration activity occurs daily, failure to receive a bill does not relieve responsibility for timely payment.
Where will my
bill be mailed?
A student may
provide a specific billing address. If no billing address is provided, the
Student Accounting Department uses the student's permanent address on file with
the Office of Records and Registration for billing purposes. It is the
student's responsibility to maintain a current active address with the Office of
Records and Registration, and also check his or her VCU official e-mail on a
frequent basis.
What is
included on my bill from Student Accounting? What is not?
The bill you
receive from Student Accounting will include charges for your tuition,
mandatory fees, program fees, special fees, housing,
dining and communications fee charges. The bill does not include parking fees,
long distance telephone charges or current library fines. Deposits for your VCUCard should not be paid with your Student Accounting
bill. The bill also should include credits for scholarships, grants and loans
offered on your financial aid package. Questions concerning your financial aid
award amounts should be referred to the Office of Financial Aid.
Do I have
to pay a late fee if I did not receive a bill?
Yes. It is the
student's responsibility to inquire at either the
How do I update my address?
You may update your address through the "Personal Information" option in eServices or in person at the Office of Records and Registration in Room 104 of Founders Hall on the Monroe Park Campus or in Room 1-055 of Sanger Hall on the MCV Campus.
Do I have
to pay the activity and/or university fee if I do not use any of the
facilities?
Yes. These fees
are mandatory fees. The activity fee supports activities scheduled throughout
the academic year such as concerts, plays, student organizations and
publications. The university fee is used by the university to support
recreational sports facilities, the
I think I
was billed for the wrong amount. What do I do?
Inquiries
concerning your bill should be directed to the Student Accounting Department in
Room 123 of Founders Hall, by phone at (804) 828-2228, or by e-mail at stuacctg@vcu.edu. Below are listed various
scenarios that could cause your billed amount to be different from what you
thought:
My financial aid is showing as an authorized and/or memo item.
How do I calculate my balance?
Authorized financial aid has already been subtracted from your balance. Memo aid has not been subtracted from your balance, since you must complete additional actions in order to receive the aid. If you plan to use the memo aid, you may subtract it from your balance when calculating your payment. However, please contact the Financial Aid Office immediately to determine what actions are still needed in order to receive the memo aid. If the remaining balance is greater than $100, you are eligible to participate in the Installment Payment Plan.
How can I pay my balance?
Do you accept credit card payments for tuition and fees?
Yes. VCU accepts
VISA, MasterCard, Discover and American Express. Credit card payments must
include the student's name and student V number, the credit card account
number and expiration date, and the cardholder's name and telephone
number. Credit card payments may also be made online through the "Make a Payment" option in eServices.
Is there a
payment plan?
Yes, during the
fall and spring semesters only. Virginia Commonwealth University's Installment Payment Plan
offers a convenient method for planning and budgeting educational costs. This
plan provides the opportunity for the student to divide the cost of tuition,
fees, room and board into four installment payments throughout the semester.
The only cost for this service is a nonrefundable $25 application fee, which
must be submitted along with the first payment of the semester. The application
form and instructions for the plan are located on the back of the billing
invoice payment coupon. Students must enroll in the payment plan within the
first three weeks of classes and students must elect to enroll in the payment plan each semester.
What if I
add classes?
If you add a
class to your schedule after the billing date or after your financial aid
disbursement and refund, you could owe additional charges. Contact either the
Student Services Center or the Student Accounting Department to determine if
you have a balance due. You also can access your account through eServices.
How do I
receive my financial aid refund?
When the
student's financial aid credits are greater than the tuition and fees owed to
the university, the student will receive a refund. Virginia Commonwealth
University financial aid recipients will receive their financial aid refunds
either in the form of a direct deposit credit to their designated checking or
savings account if the student participates in the Direct Deposit Program, or
as a refund check mailed to the student's permanent mailing address. The student must have a current active address in order for a refund to be processed.
Students are strongly encouraged to participate in the Direct Deposit Program. If you do not have an established bank account, you may contact Wachovia Bank about opening a free Wachovia college checking account.
Processing of the Direct Deposit Authorization Form takes approximately 5 days after the Disbursement Operations Office receives the authorization form. This authorization form will remain in effect until terminated by the student. If you have closed your bank account or changed previous bank information, please contact Disbursement Operations immediately. It takes approximately three to four business days from the processing date before you will receive your refund via direct deposit.
If you are not a direct deposit participant, your refund check will be mailed to your permanent mailing address. The student is responsible for ensuring his or her address is current with the Office of Records and Registration. Not having a current permanent address on file with the Office of Records and Registration could delay the student's refund. Additionally, you must allow additional time for your check to be delivered through the U.S. Postal Service.
In accordance with credit card regulations, the university will refund any credit balance that may result on a student's account as the outcome of a credit card payment to the credit card account. The remaining credit balance, if any, will be refunded to the student via direct deposit or via a refund check.
How do I
receive my refund if I am not a financial aid recipient?
Refunds of
overpayments for non-financial aid recipients must be requested in writing to
the VCU Student Accounting Department, P.O. Box 843036, Richmond, VA 23284.
Refund Request Forms are available at both Student Services Centers.
How can I assign an authorized user in the payment and billing site?
The student may assign authorized users through the "Make a Payment" option in eServices. The student should select the "Authorized Users" tab in the payment and billing site. The student will then enter the email address or addresses of the authorized user or users.
The authorized user should receive an email with a temporary password that may be used to access the billing and payment site. The authorized user may access the site at: https://payit.vcu.edu/C20245_tsa/web/login.jsp The authorized user will not receive access to the student's eServices site.
How does an authorized user access the billing and payment site?
Once assigned by the student, the authorized user should access the billing and payment site at: https://payit.vcu.edu/C20245_tsa/web/login.jsp
Why is Box 1 on my 1098t form blank?
Educational institutions have the choice to report either the amount billed or the amount paid on the 1098t forms. VCU reports the amount billed. You may select the "Account Detail for Term" option in eServices to view your account information which may assist you in determining the amount of the credit which may be claimed on your behalf.