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Technical Support For StudentsDe facto, you as the person teaching online will be considered the technical support person for your course. If that scares you, do not be alarmed. Instead, be proactive and provide your students with referrals to where they can get help.
You and your students have a TAB in Blackboard called “Downloads & Help.” It contains:
The Technology Services Help Desk provides quick, courteous, and comprehensive computing support on the Monroe Park and MCV campuses. Self-service support is available online 24 hours a day and walk-in and live phone support during posted hours.
List this service in your syllabus and in your Blackboard site. |
| Virginia Commonwealth University | Center for
Teaching Excellence Last updated: 09/22/2009 Contact webmaster |
Grace E. Harris Hall 1015 Floyd Avenue, Suite 5116 Richmond, VA 23284-2015 (804) 827-0838 |