Special Project Survey
Thank you for the assistance you and your associates extended to us during the recent review of your area. To assist us in evaluating our process and the performance of our department, please complete the following survey and submit it to Assurance Services.
First Name Last Name
Title Department Name
Auditor Please Select from Menu Craig Anderson Eric Baker Janet Bishop Charlie Brett Richard Bunce, Jr. Elizabeth Cheatham Geraldine Hayes David Litton Ella Maokhamphiou Philip Napier Melanie O'Neal Ashley Reed
SCORING: 4 = Strongly Agree, 3 = Agree, 2 = Disagree, 1 = Strongly Disagree, N/A = Not Applicable For any ratings that you mark as a 2 or 1, please provide explanatory comments in question 14.
Please select the appropriate answer.
INTRODUCTION:
1. The review process was clearly explained prior to the start of the work.
2. The audit staff obtained an understanding of your issues or concerns.
3. There was an agreed upon approach as to the scope of the engagement between the audit staff and management.
4. The process of issuing the report, including distribution and resolution of potential business issues and recommendations, was explained to management at the beginning of the review.
5. The audit staff had or obtained a sufficient working knowledge of the operations and systems of your department, including current technology and current issues.
CONDUCTING THE REVIEW:
6. The audit staff was willing to provide advice and assistance to personnel in the department.
7. The audit staff kept management informed throughout the review regarding potential business issues.
8. The review was completed within a reasonable time frame. Any delays in completing the review were explained to management.
9. To the extent possible, the review resulted in minimal disruption of operations in the department.
COMMUNICATION:
10. The business issues in the report were appropriately identified and accurately stated.
11. The recommendations in the report were useful and relevant.
12. The report contained adequate explanations for the business issues and recommendations.
GENERAL:
13. Did the work performed meet your expectations? If not, what else could have been done to more fully respond to your needs?
14. Please provide any additional comments that relate to the questions in which you answered with a 1 or 2. Also, please provide us with comments that would assist us in improving our process.
Virginia Commonwealth University | Department of Assurance Services Date Last Modified: June 4, 2008 Contact Department Webmaster